Terms & Conditions
These terms and conditions set out the terms on which you may use our website www.guletescapes.com (our site) and the terms that will apply to any bookings you make with Gulet Escapes. In some instances, as detailed below, bookings may also be subject to the relevant supplier or tour operator’s booking terms and we will provide you with a copy of any such terms before you make your booking.
Information about us
www.guletescapes.com is a site operated by Gulet Escapes Limited (“We”). We are registered in England and Wales under company number 9204795 and have our registered office at 51 Ash Grove, London, United Kingdom W5 4AX
Your Financial Protection When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.” “We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).” “If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”
For packages not including flights: Gulet Escapes Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ”The Package Travel, Package Tours Regulations 1992” all passengers booking with Gulet Escapes Ltd is fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Gulet Escapes Ltd.
This insurance has been arranged with Affirma a trading brand of MGA Cover Services Limited (registered address Farren House The Street, Farren Court Cowfold West Sussex RH 13 8BP, company registration: 08444204 authorized and regulated by the Financial Conduct Authority registration number 678541) under a binding authority with ZAD Bulstrad Vienna Insurance Group and Bulstrad Life Vienna Insurance Group JSC (registered office: 6 Sveta Sofia Street, 1000 Sofia, Bulgaria) who are authorised by the Financial Supervision Commission in Bulgaria and regulated by the Financial Conduct Authority (reference number 602489).
In the unlikely event of Insolvency of Gulet Escapes Ltd please follow the procedures below:
Claims Department, Affirma, 152 City Road, London, EC1V 2NX
Telephone: +44 (0) 20 3 540 4422
E-mail: [email protected]
The claims department will supply instructions to follow and the documents required to submit your claim.
Please ensure you retain your booking confirmation form as evidence of cover and value.
NB: If payment for your holiday was made by credit or debit card you must contact the Claims team on the contact above in the first instance for instructions.
Policy exclusions: This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond (with the exception of Credit and Debit card).
This policy will also not cover any loss sustained by Passenger(s) booked on a flight-inclusive package sold and commencing within the United Kingdom.
When you make a booking with us, your contract will either be direct with Gulet Escapes (in which case we act as a principal) or with our third party partner (in which case Gulet Escapes will act as an agent). In either event, please ensure that you read the booking terms carefully, and check that the details on the booking form / charter agreement are complete and accurate, before you sign [and submit] the booking form / charter agreement. If you think that there is a mistake or require any changes, please contact us to discuss. We cannot accept any responsibility for mistakes or incorrect information that you do not tell us about; however we will do our best to correct any mistakes as long as we are notified. Any costs incurring as a result of you providing incorrect information must be met by you. We will confirm any changes in writing to avoid any confusion between you and us.
Gulet Escapes as Principal: We will provide you with a copy of our terms and conditions for booking and once a booking is made by you and the deposit is received by us, you will receive a confirmation of your booking which will incorporate the relevant terms and conditions. At this point a contract will exist between you (and your party which you have a right to act on behalf of) and Gulet Escapes Limited.
Gulet Escapes as Agent: Where Gulet Escapes acts as ’agent’ for another operator or supplier (who is known as a principal) all bookings will be subject to the relevant principal’s booking conditions in addition to these conditions. You will therefore be entering into a contract directly with that principal and we will notify you of this in advance of your booking. This will also be shown on your confirmation letter or email. In some instance we will book a package holiday on your behalf, in which case you will have only one contract with the principal. In other cases, we can book the various different services that make up your holiday with different principals, and in this instance you will have separate contracts with each of these different principals. As agent we accept no responsibility for the acts or omissions of the principal(s) or for the services provided by them. The principal’s (s’) Terms & Conditions will apply to your booking and we advise you to read these very carefully as they contain important information related your booking. Please do ask us for copies of these if you don’t have them.
On private charters you must pay a deposit within 7 days of signing of booking form to confirm your booking. We will inform you of the amount of this deposit at the time of booking. The remaining balance must be paid 10 weeks before the start date of your holiday unless another arrangement is agreed upon. If the holiday is less than 10 weeks in the future, full payment must be made at the time of booking. The person who makes the booking on behalf of others will be deemed the “principal booker” and is responsible for making all payments outlined in the booking form.
On other bookings when you decide to book your holiday we will send you a booking confirmation. Once we receive payments your booking will be complete. Whether you need to pay the full amount of the booking or a deposit will depend on the time of the booking in relation to the first day of the holiday booked. You will be notified of this at the time of booking.
PAYMENTS CAN BE MADE VIA BANK TRANSFERS OR CARD.
Please note that there is a 1.5% surcharge on card payments. We reserve the right to cancel your booking if the deposit or the full contracted amount has not been paid on time and should this happen, it will be considered as a “Cancellation by You” for the purpose of any refunds (see below for more details).
Cancellation by You: If you decide to cancel your booking we reserve the right to charge the following amounts. In rare cases these amounts will be different than shown below in which case the modified cancellation terms will be stated on the charter agreement / booking confirmation. The time periods stated are the times prior to the scheduled departure date. The cancellation charges relate to the total booking price. Please note that all cancellations must be made in writing (email or recorded delivery post). The date the notice of cancellation is received by us will be deemed the date of the cancellation. Please note that there is an admin fee of £10 per person for any cancellation made by you. If your booking includes a flight, the cost of flights and the service charge applied is non-refundable.
Cancellation Policy on Private Yacht Charters
Time of cancellation Charge
91+ days Deposit only
57 – 90 days 25% of total booking price
43 – 56 days 40% of total booking price
29 – 42 days 50% of total booking price
0 – 28 days 100% of total booking price
Cancellation Policy for Croatian Tours
Time of cancellation Charge
35+ days Deposit only
22 – 35 days 25% of total booking price
15 – 21 days 50% of total booking price
0 – 14 days 100% of total booking price
Cancellation Policy for Turkey Cabin Charters
Time of cancellation Charge
61+ days Deposit only
16 – 60 days 50% of total booking price
0 – 15 days 100% of total booking price
Cancellation Policy on Packages Including Gulet Cruises. (Cruise + Hotel/Tour)
Time of cancellation Charge
91+ days Deposit only
57 – 90 days 30% of total booking price
43 – 56 days 50% of total booking price
29 – 42 days 70% of total booking price
0 – 28 days 100% of total booking price
Cancellation by Us: We make every effort to avoid cancellation from our side. In exceptional circumstances, including but not limited to ‘events outside our control’, we may have to cancel a booking you have made. For this reason we reserve the right to cancel your holiday, in which case we will offer you an alternative holiday of the same or similar quality or a full refund of your booking. An ‘event outside our control’ means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, actions of local and national governments, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
Some of the holidays we offer may require a minimum number of bookings to go ahead (e.g. tours and cabin charters). If we do not receive the minimum number of bookings for a particular holiday or tour we reserve the right to cancel this particular holiday or tour. If we do so our clients who booked a place in the cancelled tour or holiday will be informed as soon as reasonably possible and their payments made for the cancelled holiday or tour will be fully refunded.
Changes to your booking
Changes by You: Although we try our best to accommodate any changes requested by our clients, we cannot guarantee that we will always be able to meet such requests. Any alteration request that you make is subject to availability. Please be aware that any change to your booking may result in changes in the price of your booking and you will be liable to pay any additional amounts. Any changes to the dates of your contracted booking shall be deemed a cancellation and will be subject to cancellation charges, and you will need to rebook with the new dates.
On Croatian Boat Tours offered on our site, there is a 20 EUR charge per person for any name and/or date change that is requested 30 days or more prior to the booked tour date. If a change is requested less than 30 days prior to the booked tour date cancellation charges apply and it will be deemed a rebooking. (see section “Cancellation by You”)
Changes by Us Except where otherwise expressly stated in this contract conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of “force majeure”. Examples of changes: A change on your route (partially or entirely) due to severe weather conditions on the route you selected or for reasons beyond our control, a change on your selected catering option due to availability..
Visas and Passports
All travellers are required to have a valid passport prior to travelling. Visitors to Turkey are required to get an electronic visa before travelling. Visit the Republic of Turkey e-visa system to apply online. Visas cost $20 (US) and can be paid for by Mastercard or Visa (credit or debit). UK passport holders will need to purchase visas for all those travelling including children.
Please Note: As of 2014, visas can no longer be purchased on arrival in Turkey and must be organised beforehand.
You must ensure that you have sufficient insurance to cover all aspects of your holiday such as personal accident, health, injury, belongings, activities and travel insurance. You are fully responsible for any costs that you or anyone in your party may incur as a result of inadequate insurance cover.
Health & Safety and General Medical Issues
All the boats we use comply with health and safety standards set out by the International Maritime Organization (IMO) and are inspected by the authorized bodies of the countries they are registered to. If any boat fails to do so and should this failure result in an injury or other medical problems for any of our clients, the legal owner of the boat shall be deemed liable. The captain of the boat will inform you of the health and safety rules while on board as you embark on your boat. You must follow these rules for the entirety of your holiday. If you fail to do so, you are fully responsible for any harm or cost that may incur as a result of this failure.
If a medical problem happens while you are on board the captain of the boat you are will call an emergency health unit in the country you are in and if necessary, a sea ambulance will be sent to take care of you as soon as possible.
If one of your party has a disability or limited mobility, please inform us at the time of your booking so that we can try and make the necessary arrangements for their safety and comfort. Boats generally have lots of steep steps and narrow passages, in addition to a narrow gangway for alighting the vessel. Please Contact us to discuss before you make your booking to ensure you have considered the best options.
Although we cannot guarantee that we will meet every special requirement you make, we make our best effort to meet your requests such as dietary requirements. If you have any special requirements please let us know before your departure so that we can work towards meeting it.
By booking with us you agree that you and your group will act properly throughout your holiday and you will not put yourself or anyone in your group at risk by conducting yourself in ways that could be considered as improper or dangerous. In cases when a your conduct, or the conduct of a member of your group, puts the navigation of the boat at risk, or offends the other guests, or has a major detrimental impact on the enjoyment of the holiday by other guests or safety of the people on boat, we reserve the right to terminate your contract and offer no refund.
Information on our Website and on our Marketing Material
We make every effort to reflect the accurate and up-to-date information about the boats and holidays we offer on our website and other marketing materials such as newsletters. However, due to the nature of yachting industry, some minor changes are occasionally made to the boats (e.g. improvements, availability of water toys). We try to reflect such changes in our marketing material straight away but missing information is possible. Please ensure that you ask us about any information you’d like to know about a boat or a holiday at the time of your booking.
The privacy and security of your information is important to us. We take our data protection responsibilities seriously and this notice reflects the obligations set out in the General Data Protection Regulation (EU Regulation 2016/679) (“GDPR”) and any laws in England giving effect to its provisions.
This notice explains:
• Who we are
• How we collection information
• What information is collected
• Why we collect information
• Who we share information with
• How long we keep it
It also informs you of certain rights you have regarding your personal information under current data protection law.
Who We Are
Gulet Escapes Ltd is the Data Controller of the information we collect about you. If you have any queries about general data protection you can contact us. Please give us as much detail as possible to comply with your request.
Gulet Escapes Ltd
51 Ash Grove
Principles of Data Protection
The GDPR requires that the personal data we hold about you must be:
• Used lawfully, fairly and in a transparent way.
• Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
• Relevant to the purposes we have told you about and limited only to those purposes.
• Accurate and kept up to date.
• Kept only as long as necessary for the purposes we have told you about.
• Kept securely.
How We Collect Information
Information you have given to us during the course of your bookings and quotations with us.
Forms you have completed and given to us.
Information that you have given us over the telephone.
Emails that you have sent to us.
Information that you provide by filling in forms on our website.
Information that you provide when you discuss your preferences with our team prior to and post-departure.
Information that you provide when completing our guest satisfaction form.
Website Cookies and similar technologies
We track your use of our website through cookies and other similar technologies so that we can provide important features and functionality on our website, monitor its usage, and provide you with a more personalised experienced. However, we do not hold your IP address as part of this data (meaning that the data-set we hold in this regard is anonymised).
Wwhat Information is Collected
Personal data is defined as any data, which relates to a living individual who can be identified from the information held. In order to carry out our business, we hold data personal data such as:
Name, title, gender and date of birth for all guests
Driving licence details if appropriate
Passport details for API
Information relevant to providing a tailored service for your party
Why We Collect Information
To provide the products or services you have requested.
To communicate with you regarding the products or services you have requested.
For the purposes of our legitimate interests as a business, we may collect and use your personal data for direct marketing (with appropriate options to opt-out at any time).
Who We Share Information With
Our website is non-transactional.
When you make a payment with us via credit/debit card by telephone the transaction is processed via a secure payment system and these details are never retained by us. These payments are processed by Barclays plc on a secure server using ‘https’ technology.
We also share your data with third parties who help us fulfil your holiday requirements, namely credit airlines, flight aggregators, car hire and transfer companies, boat operators and property owners or their appointed representatives.
Transfer of Data Overseas
Personal data we collect from you in certain circumstances will be transferred, stored and/or processed outside the European Economic Area (“EEA”).
We need to send your personal data to our own staff and third parties outside of the UK and European Economic Area so that we can provide you with your holiday.
In some countries, the law requires passport details to be lodged with the local police. In some instances, we will share them directly with the police, in others we may be required to transmit them to the property owner or their appointed representative to pass on to the police.
Retention and Deletion
We will hold your personal data only for so long as is necessary for us to do so.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Where we no longer need to process your personal data for the purposes set out in this notice then we will delete your personal data from our systems.
You have the right:
To ask us not to process your personal data for marketing purposes. You can unsubscribe from our direct marketing at any time by clicking the “Unsubscribe” link in any of our emails or by contacting us at [email protected]
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request the correction of the personal data that we hold about you. This enables you to have incomplete or inaccurate data we hold about you corrected.
Request the erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
Ask us to stop processing personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.
Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your personal data to another party.
Lodge a complaint regarding the processing of your data with the Information Commissioner’s Office.
If you want to review, verify, correct or request erasure of your personal data, object to the processing of your personal data, or request that we transfer a copy of your personal data to another party, please contact [email protected] and kindly allow thirty days for your request to be actioned.
No Reliance On Information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely and you should confirm all information at the time of booking. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Limitation of Our Liability
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our site or use of or reliance on any content displayed on our site.
Although unlikely, if you have a complaint, you must inform our tour leader or local representative and the supplier of the service(s) in question immediately who will do all within their power to resolve the matter straightaway. If something goes wrong we will do our best fix it. In most cases we will also give you an emergency contact number who will be one of our partners or representatives on location who should be able to help you resolve your problem. If it’s still not resolved the emergency contact or yourself can contact us and give full details of the nature of the problem and aftermath. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must give details in writing to our local representative and the supplier concerned at the time and write to us giving full details of your complaint within 28 days after the completion of the tour.
Failure to take these steps may hinder our ability to resolve the problem and/or investigate it fully and in consequence, your rights under the contract may be affected. We regret we cannot accept liability if you fail to notify the complaint or claim strictly in accordance with this clause.
To contact us, please email [email protected] Thank you for visiting our site.